             Return and Refund PolicyÂ
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1. Overview
We at Essesle are dedicated to offering the best products and exceptional service. Should you not be completely satisfied with your purchase, our return and refund policy details your rights and ours for addressing any problem.
2. Eligibility for Return
To be eligible for a return:
Item should be unused, unworn, and in original condition
Return should be requested within 7 days of delivery
Original tags, packaging, and proof of purchase should be included
3. Non-Returnable Items
We don’t accept returns on:
Final sale or clearance merchandise
Personal care, hygiene, or intimate items
Customized, engraved, or made-to-order items
Gift cards or digital downloads
4. Damaged or Defective Items
If your item is:
Damaged en route
Defective or not working
Incorrect (wrong item, size, or color)
Contact us within 48 hours of receipt with photos and order information.
5. How to Request a Return
To place a return:
Email us at support@essesle.com
Give order number and return reason
Wait for a Return Authorization Number (RAN)
Ship product back as instructed
6. Return Shipping Responsibility
We only pay return shipping for damaged, incorrect, or defective products
Customer pays return shipping for all other returns (change of mind)
7. Refund Conditions
Refunds are given only when:
Goods are received back and checked
Comply with return criteria
Approved by our quality control team
8. Refund Timeline
Refunds are made in 6–9 business days after approval
Given to the original payment account (Stripe)
Store credits are given within 24 hours (if chosen)
9. Partial Refunds
Partial refunds are given when:
Goods are in bad condition or used
Goods are missing their original box
Return request made after the return window
10. Exchanges
We do not provide direct exchanges. If you prefer a different item:
Return the initial product
Order a new product after your refund approval
11. Cancellations
Orders may be cancelled within 2 hours of ordering
After processing has started or shipping has taken place, cancellation is not allowed
12. Incorrect Shipping Address
If the shipping address entered is incorrect:
We are not liable for lost shipments
If returned, re-shipping fee will be charged
Refund will not include original shipping fee
13. Missing or Theft of Packages
If delivery is indicated by tracking but you never got the package:
Ask neighbors or local carrier
Call to open a case
Essesle is not liable if the package is stolen but can help
14. Refusal of Deliveries
If a delivery is refused:
Return shipping fee and a restocking charge may be applied
Refund will only be made after we can accept the item back in satisfactory condition
15. Store Credit Option
Rather than a refund, you can ask for:
Store credit for the total product value
Applicable to all future purchases on essesle.com
Non-transferable and expires never
16. Return Packaging Requirements
Return items with protective packing
Attach a copy of your invoice or order confirmation
Mark the RAN (Return Authorization Number) clearly on the package
17. Return Address
Return address will be provided via email after your return is approved. Do not send items to our warehouse without authorization.
18. Dispute & Resolution
If you’re unhappy with your order:
Contact our support team first
We aim to resolve all issues quickly and fairly
Avoid initiating Stripe disputes before contacting us
19. Policy Updates
We have the right to change this policy whenever we deem necessary. Any changes will be updated on this page and with the new effective date. We invite customers to check our policies from time to time.
Contact Information
Business Name: Essesle
Business Number: +1 (469) 819-2500
Business Email:Â support@essesle.com
Business Address: 1337 Redbud Ct, Woodbridge, VA 22191, United States
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Chat Support: 24/7
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