Payment Policy
We at Essesle ensure clear and safe transactions. This Payment Policy defines the terms and conditions that apply to how payments are made when you order from our store. You are encouraged to read this policy carefully before ordering.
1. Accepted Payment Method
We now accept Stripe as our main and safe payment option.
All payments for orders need to be made in advance prior to processing or shipping.
We do not provide Cash on Delivery (COD) or bank transfer payment currently.
Any of the customer’s Stripe balance, connected debit/credit cards, or bank account via Stripe can be utilized for payments.
2. Advance Payment Requirement
Essesle is strictly on advance payment terms. This implies:
Orders won’t be confirmed nor processed unless full payment has been received.
In case the payment is not made at checkout, the order will be left incomplete and won’t be taken further.
3. Currency
We list all prices on our website in United States Dollars (USD).
Customers are to bear any currency conversion fee or international transaction fees (should apply) incurred by their bank or payment provider.
4. Payment Confirmation
Once payment has been made successfully:
You will receive a confirmation email to your registered email address
The email will contain your order number, payment information, and estimated shipping date
If you don’t get a confirmation within 1 hour, please reach out to our support team
5. Transaction Security
We value customer security and process all payments via Stripe, which utilizes:
Industry-standard encryption (SSL)
Tools for fraud prevention
Buyer protection features (based on your region and Stripe account status)
Essesle does not know your complete payment information like your credit card number or bank details.
6. Declined or Failed Payments
If your payment fails or is declined:
Your order won’t be processed
You will have to place a new order with an updated payment method
Multiple unsuccessful attempts can lead to your account being temporarily held
7. Double Charges or Errors
In the unlikely case of:
Duplicate charges
Unauthorised payments
Accidental overpayment
Contact us at support@essesle.com immediately. Subject to verification, we will make a full or partial refund within 6–9 business days.
8. Stripe Disputes and Chargebacks
If you are not satisfied with your order, please contact us prior to filing a dispute on Stripe. We appreciate the opportunity to resolve any issues directly.
Spurious chargebacks or misleading claims will lead to account restriction
We reserve the right to present evidence to Stripe in cases of dispute
9. Taxes and Fees
There is no extra sales tax charged at checkout now unless mandated by law in your state. If changes do happen, we will revise this policy and notify customers as appropriate.
Note: Third-party transaction fees are the customer’s responsibility, including but not limited to:
International conversion rates
Stripe account fees
Cross-border transaction charges
10. Order Cancellation Due to Non-Payment
Orders that are not paid within a reasonable period of time (1–2 hours) can be automatically cancelled to maintain current inventory. Products in these instances might become out of stock and are not necessarily available later.
11. Payment of Pre-Orders or Backorders
For special items that are offered as pre-orders:
Advance payment in full is necessary to hold your order
At checkout, estimated delivery times will be given
Restocking or fulfillment delays will be notified by e-mail
12. Bulk or Wholesale Payments
For bulk or business orders, kindly reach out to us beforehand at support@essesle.com. We can issue a bespoke invoice through Stripe or arrange a bulk payment plan on a case-by-case basis.
13. Payment Disputes & Resolution
If you feel that you‘ve been charged in error or experienced technical difficulty while checking out:
Reach out to our customer service within 48 hours
Give your order number or transaction ID
Our team will investigate and offer a fair resolution within 3 business days
14. Refund Processing
Refunds for eligible returns are processed via Stripe only. Refund timelines:
6–9 business days after return approval
Store credit (if opted) will be issued within 24 hours
Shipping charges are non-refundable, unless the error was ours.
15. Unauthorized Use
If your Stripe account or card was used without your permission:
Immediately report the problem to Stripe and your bank
Essesle will assist completely with inquiries but cannot refund unauthorized transactions unless confirmed by Stripe
16. Order Verification
In order to avoid fraud, we will have the right to:
Ask for further verification (address confirmation on bill)
Void any suspicious or suspicious-looking transactions without prior notice
Report fraudulent activity to relevant authorities
17. Payment Policy Changes
This policy can be modified from time to time. Modifications will be placed on this page with a new effective date. Your use of the site and submission of payments after such modifications signify acceptance of the policy changes.
Contact Information
Business Name: Essesle
Business Number: +1 (469) 819-2500
Business Email: support@essesle.com
Business Address: 1337 Redbud Ct, Woodbridge, VA 22191, United States
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Chat Support: 24/7