Frequently Asked Questions (FAQ)

1. What is Essesle?

Essesle is a lifestyle brand originating from the United States that offers high quality minimalist fashion, accessories, and essentials of everyday life. Our focus is on simplicity, beauty, and sustainability designed to enhance your everyday life.

2. Where are you located?

Our headquarter is located in the United States, and we ship to most of the globe. We process and ship all our orders from our U.S. warehouse.

3. Do you offer Cash on Delivery (COD)?

No. Since we are an online U.S based store, all payments must be made in advance at the time of checkout using secure online payment platforms.

4. What modes of payment are accepted?

We accept:

• Visa

• MasterCard

• American Express (AMEX)

• Discover

• Diners Club

• JCB

• UnionPay (Only if enabled)

All payments are in USD unless specifically specified.

5. Is paying online secure?

Yes, absolutely. We use industry standard SSL encryption and secure payment processing gateways that keep your personal and financial information secure. Your payment details are never stored on our servers.

6. Do you ship internationally outside the USA?

Yes, we do ship worldwide to various countries. Shipping costs and transit time will vary depending on where you are located and will be shown during the checkout process.

7. How long does it take to ship?

Estimated delivery times:
USA: 6–9 business days
Shipping is sometimes delayed by holidays or customs.

8. Am I going to have to pay customs or import duties?

Depending upon your location in the world, customs fees or import charges may be applicable. These are the customer‘s obligation and are not included in the product price or shipping fee.

9. Can I track my order?

Yes. Once you ship your order, we will provide you with an email containing a link to track your package in real time.

10. Can an order be canceled or modified after payment?

Orders can be modified or canceled only within 12 hours of orders being submitted. The orders are then processed automatically and cannot be modified thereafter.

11. What is your refund policy?

We offer a refund for unused unworn merchandise within 14 days of delivery. To exchange merchandise, kindly email our support team at support@essesle.com. Return shipping is the responsibility of the customer unless the merchandise is defective or incorrect.

12. How can I exchange a product?

In case you need a different size or color, kindly let us know. Exchanges in most cases are processed as returns + fresh purchases since we do track inventory.

13. My item arrived damaged or wrong. What do I do?

We‘re sorry to hear that! Simply email us at support@essesle.com within 48 hours of delivery, along with your order number and a photo. We‘ll have it sorted ASAP.

14. How can I contact customer service?

You can reach out to us through:
Email: support@essesle.com

Phone: +1 (469) 819-2500 (Monday–Friday, 9 AM – 5 PM EST)
Contact Form: On our website
Social Media: Facebook

15. Do you offer free shipping?

We offer flat-rate shipping of $5 on all orders both domestic and international.
Shipping costs are added at checkout and apply regardless of order total.

16. Are your products eco-friendly?

Yes, we‘re committed to sustainable and responsible business practices. Some of our products are made with environmentally friendly components, and we use recyclable boxes where possible.

17. Do you restock out of stock items?

Yes, we regularly restock best sellers. You can choose to have notifications on the product page or keep an eye on our social media handles for notice.

18. Do you offer wholesale or bulk purchasing?

We do accept wholesale or bulk special orders. For more information, please email support@essesle.com with the details of your inquiry.

Contact Information

Business Name: Essesle

Business Number: +1 (469) 819-2500

Business Email: support@essesle.com

Business Address: 1337 Redbud Ct, Woodbridge, VA 22191, United States

Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)

Chat Support: 24/7